Shipping and Delivery Policy

Effective Date: 01-12-2024.

At [Your Company Name], we are committed to providing fast, reliable, and secure shipping for all our herbal hair oil products. Please review our shipping and delivery policy carefully to understand how your order will be processed, shipped, and delivered.

1. Shipping Locations

We currently offer shipping to the following locations:

• Domestic Shipping: All over India.

If you are located outside of our service area, please contact us to inquire about custom shipping options.

2. Processing Time

• Orders are typically processed within [1–2] business days after payment is received.
• Orders placed on weekends or public holidays will be processed the next business day.
• Custom or bulk orders may require additional processing time, which will be communicated to you at the time of purchase.

Please note that during high-demand periods (e.g., holidays or sales events), there may be slight delays in processing.

3. Delivery Times

Delivery times are estimates and may vary depending on your location, weather conditions, and other unforeseen factors. Please note that some international shipments may take longer due to customs processing.

4. Shipping Costs

• Domestic Orders: Shipping costs are calculated at checkout based on your delivery address, the shipping method selected, and the weight of the items in your order.
• International Orders: International shipping costs vary depending on the destination country and the shipping method chosen. Additional customs duties, taxes, and import fees may apply based on your location and will be the responsibility of the customer.

5. Free Shipping

• Domestic Orders: We offer free shipping on all orders over [insert amount, e.g.,₹ 49/-] within India.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to track your shipment. You can use the tracking number to check the status of your delivery on the shipping carrier’s website.

7. Lost or Damaged Packages

• Lost Packages: If your package is marked as delivered but you have not received it, please check with your local postal carrier or your neighbors. If the issue persists, please contact our customer service team within 1 days of the delivery date. We will help resolve the issue with the carrier.
• Damaged Packages: If your package arrives damaged, please contact us immediately (within 1days) and provide photos of the damaged items and packaging. We will assist you with a replacement or a refund, depending on the circumstances.

8. Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address is correct at the time of purchase. We are not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If you realize an error in your shipping address after placing an order, please contact us as soon as possible. We may be able to correct the address before your order is shipped, but once the package is in transit, we cannot make any changes.

9. Customs, Duties, and Taxes (for International Orders)

For international orders, please be aware that customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information regarding these charges before placing an order.

10. Shipping Delays

While we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as:

• Weather conditions
• Postal or courier service disruptions
• Customs delays (for international shipments)
• High-demand periods (e.g., holidays, sales events)

In the event of a shipping delay, we will notify you as soon as we receive updated information from the shipping carrier.

11. Returns Due to Non-Delivery

If a package is returned to us due to non-delivery (e.g., undeliverable address, unclaimed package), we will contact you to arrange a reshipment. Additional shipping charges may apply.

12. Contact Us

If you have any questions or concerns regarding our shipping and delivery policy, or if you need assistance with tracking your order, please feel free to contact our customer service team:

Male Fem.
5-3/367, Udupi, Karnataka.
Email: malefemservices@gmail.com.
Phone: 9949445890.

Additional Notes:

1. Clarifying Free Shipping Offers: Be sure to outline if free shipping is based on specific terms, like order value or special promotions.
2. Customs Fees & International Shipping: Clearly state that customers are responsible for international duties and taxes. This is essential for international customers to avoid misunderstandings.
3. Customer Expectations: Make sure customers know that shipping times are estimates, and you have a process in place for resolving shipping issues like lost or damaged goods.

This Shipping and Delivery Policy will help your customers understand the process and set clear expectations regarding their orders.